V8.0 Empower Upgrade Guide

Overview

Welcome to the V8.0 Empower Upgrade Guide. This guide will provide all information necessary to prepare and upgrade your existing Empower environments to 8.0. It is highly recommended that a test instance be created for testing and validation before upgrading your production system.

Please note that the licensing process has changed from previous versions. Licenses are now available directly from the Empower App Portal. Please refer to the Licensing and Site IDs section of this manual for more information.

Empower Support is here to help you through the upgrade process. Contact us at: arena-support@ptc.com

Quick Checklist

The following sections will be covered in detail in this document. Below is a quick checklist of the upgrade process.

Test/Validation Process

Contact Empower Support (arena-support@ptc.com).

Create a test instance/environment (server, database, etc.)

Create backup databases from your current Empower production environment

Restore the backups to the test instance/environment

Using the Server Home Upgrade link, upgrade your test instance databases to 8.0

Assign your Site ID to your test database using the License Monitor. Details on Site ID and license are available in this guide.

Review the What's New document to familiarize yourself with the new features

Log in to 8.0 and enjoy all the new features. You will want to review the Administrator changes described in this document to determine if changes must be performed at the administrator level.

Perform your audit and validation of new/changed functionality and existing processes

(Optional) If you have any customizations (ERP integrations, 3rd Party interfaces, custom reports, etc.), download your Toolkit from the App Portal and perform your testing/validation.

Once all testing and validation is complete and any issues have been addressed, you can then install and upgrade your production environment.

Resources/Links

Resource	URL
8.0 System Requirements	https://docs.omnifysoft.com/v830/AdministrationHelp/SystemRequirements/SystemRequirements.html
What's New in 8.0	https://docs.omnifysoft.com/v830/GeneralHelpFiles/WhatsNew/OverviewofEmpower830.html
8.0 Help Files	https://docs.omnifysoft.com/v830

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Contents

Section	Description/Topics
Test Environment	Setting up a test server and databases for validating in your environment
Upgrading Databases	Upgrade database from Server Home page to upgrade databases from previous Empower versions
Licensing and Site IDs	Overview of the new licensing and site setup process as well as license installation
Administrator Changes	Key changes to the Administrator, processes and schema that you should review before testing
Toolkits/Customizations	How to setup and deploy customizations and 3rd party interfaces

For additional support please contact Arena Empower at:

Ways	Address
Support Email	arena-support@ptc.com
Support Portal	https://arenasolutions.my.salesforce.com/sserv/login.jsp?orgId=00D00000000hZci